It’s one thing to say you deliver great service, but quite another to hear it from your clients’ employees and family members. That’s the TRUEservice difference. Relieving your Human Resources staff from time-consuming, yet important, questions ensures your HIPAA privacy obligations are met and your employees are taken care of. Providing your employees with an advocate who will help them understand their programs, fight to get a claim reprocessed, or help sort out a billing error with a provider—that’s TRUEservice. We will:
• Provide employee access to our Client Service Center.
• Document calls from clients’ employees pursuant to HIPAA.
• Serve as employer and employee advocate in mediating benefit issues.
• Provide for a review of marginal or questionable claims and participate in the claims appeal process.
To contact a benefit specialist call
866-561-6252, or if you would like to send a secure email to TRUEbenefits, please contact us through our secure email portal.